Ordering and Shipping FAQs

Your Satisfaction
is Our #1 Priority -
We Aren’t Satisfied
Until You Are

ORDERING INFO
Q. How do I place an order?
The easiest way to place an order is to simply add the products you would like to your cart, and use the checkout process on our website. You can also call our toll free number to place your order over the phone during regular business hours. If you are submitting a purchase order (such as for a law enforcement agency, government or educational institution, etc.) you can email that to us at "sales@spygeargadgets.com".

Q. What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover). We also accept PayPal. We do not accept personal checks, however we do accept checks from educational institutions, law enforcement, and government agencies.

Q. Do you accept prepaid debit or credit cards?
Yes we do. Some of our customers prefer to remain anonymous or not have the purchase show up on their regular credit card statement, so you can buy a pre-paid debit or credit card from a grocery store, gas station, office supply store, etc - and use that to make your purchase on our site, as long as it has a Visa, Mastercard, or American Express logo on it.

Q. How will the charge appear on my credit card?
As part of our discreet billing policy, we do not include "SpygearGadgets" or anything "spy" related on either your billing statement or shipping label or packaging. Instead, it will appear as "Clearlight Electronics".

Q. What if I don't want to use my own credit card?
For additional discretion, rather than using your own credit card, you can purchase a pre-paid gift card, as long as it has a Visa, MasterCard, or American Express logo on the card. Be sure to register your pre-paid card online with your address so that it matches the billing address you enter during the checkout process on our site.

Q. Do you accept purchase orders?
We accept purchase orders from law enforcement, government agencies, and educational institutions. For more information on submitting a purchase order, please see our purchase order page.

Q. How do I check the status of an order?
If you created an account during the checkout process, you can check the current status of your order on the Order Status page. If you used guest checkout, you won't be able to check your order status online, however you will receive an email with your order's tracking information when it shipped. You can also call, email, or use our online chat to talk to one of our support reps who can update you on the status of your order as well.

SHIPPING INFO
Q. How much is shipping?
We offer FREE SHIPPING on all orders shipped within the United States. Orders placed with free shipping generally arrive within 4-5 business days. We offer standard shipping for $9.50, which will generally arrive in 3-4 business days. We also offer 2-day shipping for $29.50 and next day shipping for $49.50. International shipping varies by country. Canada flat rate shipping is $29.95.
Q. When will my order ship?
Orders are processed Monday through Friday during regular business hours. Most domestic orders are processed and shipped out the same day if received before 3PM EST, although it rare cases it may take up to 48 hours to allow for processing and for payment verification procedures. Processing for orders received on the weekends and federal holidays will begin the next business day.

Q. Where do you ship from?
All of our orders ship from one of our fulfillment centers located here in the USA. This allows you to get your order quickly, as fast as next business day if you order before our 3PM EST shipping cutoff.

Q. Do you provide an estimated delivery date?
Yes we do. After you've added your desired products to your cart, you can enter your city, state, and zip to get an estimated delivery date, based on the shipping method you select. This allows you to compare shipping methods, and select an expedited shipping method if needed.

Q. Do you ship internationally?
Yes we ship all over the world. Shipping rates vary by country, to get a shipping estimate simply add your items to your cart, enter your address, and click "Estimate Shipping" and you'll be provided a shipping quote to your specific location.

Q. How long will it take for me to get my order?
Once we have processed your order, it will be shipped out via one of our shipping providers, primarily UPS, but also sometimes USPS or FedEx. Orders placed with "Free Shipping" generally arrive within 4-5 business days. Standard shipping orders usually arrive within 3-4 business days. 2-Day and Next Day expedited shipping is also available. Please note that the the cutoff for same day shipping for in stock expedited orders is 3PM EST.

Q. Will I get a tracking number for my order?
Yes all of our orders are sent out with tracking information that can be tracked either at UPS.com or USPS.com (depending on how your order shipped). Tracking numbers will be sent over in the shipment confirmation email once your order is in transit. Shipment confirmations are usually sent within a few hours of your order being picked up by the carrier, however in some cases that email with tracking information may not come over until the end of the day. Sometimes emails might get sent to spam, so you can always check your order status on our website as well which will have the tracking info too.

Q. Do you ship to PO boxes?
Yes we do ship to PO boxes. Because we must use USPS to ship to PO boxes (since UPS cannot ship to PO boxes), the only shipping option available for PO box shipping is our "Free Shipping" option. This will ship your order via USPS Priority Mail, which generally arrives in 2-4 business days. If you need expedited shipping options such as 2-Day, or Next Day, you'll need to provide a regular shipping address (ie. A physical street address, not a PO box).

Q. Do you offer Saturday delivery?
Orders are generally delivered only Monday through Friday by our shipping carriers. That means orders received on a Friday with next day delivery will arrive on Monday. Saturday delivery is available for an additional charge, which varies by your location. If you are ordering on a Friday and need Saturday delivery, please contact us before placing your order, as an additional fee (usually around $15-$20) will apply.

Q. What will the packaging look like? Is it discreet?
As part of our discreet shipping policy, we do not include "SpygearGadgets" or anything "spy" related on the outside of the package. "Clearlight" will appear on the address label as the sender. If you need more discretion, we can also change the sender name to simply be "Shipping Department". If you would like us to do this for your order, please make a note in the "Order Comments" field at the last step of the checkout, or give us a call to place your order.

Q. Will I have to be there to sign for the package?
Generally, most orders over $300 will require a signature for delivery. If no one is available to sign for the package, the delivery driver will make up to 3 attempts to deliver it. After the first attempt, they will leave a "door tag", which you can sign and leave on your door, authorizing them to leave the package on their next attempt. In some cases, you may be able to have a package held at a nearby UPS location (such as a UPS Store, Walgreens, or other UPS partner store.

You can also sign up for UPS's My Choice delivery portal, where you can customize your shipment, such as holding it at a nearby UPS location for pickup.

Q. Can I request that the package be left in a specific location?
UPS does not give shippers the ability to request a package to be left at a certain location (such as by the garage, by a back door, at a side door, etc). They will generally leave the package on your porch, a mail room, etc, or wherever they deem is safe and secure. Due to US postal regulations, they cannot leave packages in a mailbox.

Q. What if I can't have the order shipped to my house or business?
If you cannot have your order shipped to your home, we can send it to an alternate address (such as a work address, or a friend or neighbors house). Please note this alternate address may is subject to additional verification in order to prevent fraud.

Q. Do you offer local pickup?
Currently we do not offer local pickup from our warehouses, however we hope to offer this service in the future.

Q. What if I still have questions about placing or receiving my order?
If you still have questions not answered here, please contact us, and we'll be glad to answer any additional questions that you may have.